Business Analyst (Internal Operations)

Deliv2Me is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world. Deliv2Me is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology and a unique customer-centric licensing model, Deliv2Me delivers a suite of fully integrated business management applications, such as Financials, Distribution, CRM, and Project Accounting, on a robust and flexible platform. In an interconnected world, Deliv2Me enables customers to take full control of their businesses, play to their organizations unique strengths, and support their clients by following them anywhere on any device. Deliv2Me’s culture is casual and high-energy. We are passionate about our product and our mission and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Deliv2Me offers exceptional professional and financial growth potential. To learn more about Deliv2Me’s mission, please visit: http://www.deliv2me.com. We are looking for a Business Analyst – Internal Operations to join our team in London, United Kingdom! Responsibilities: Analyze business issues, define requirements, design computer programs, and recommend automated system controls and protocols to solve organizational information issues. Determine operational objectives, gather information, and evaluate output requirements and formats. Work closely with end users to analyze, define, model, and document systems requirements. Identify project milestones, phases, and elements, and keep team within timeline and budget. Construct workflow charts and diagrams, study system capabilities, and write specifications. Implement system configuration changes, business events, custom reports and dashboards, data export/imports, etc. Develop organizational change management framework and conduct user acceptance testing. Create end-user documentation (e.g., user guides, process flow charts, training materials) and deliver training. Partner with business and technical teams in establishing project teams and providing overall direction for the technology development components of projects from initiation through to delivery. Gather required data from end-users to evaluate objectives, goals, and scope to create technical specifications. Keep leadership informed of key issues that may impact project completion, budget, or other results. Requirements: 4+ years’ experience as a Business Analyst primarily in software development environments. Experience creating Business Requirement Documents, Functional Specification Documents, mockups, UML diagrams and detailed test plans and cases. 4+ years of relevant experience with ERP and CRM. Software Design experience is required, as is experience with Microsoft SQL server and database management tools. Experience configuring and maintaining systems, as well as providing user support. Ability to analyze and categorize issues in the context of organizational and functional objectives. Ability to perform and document detailed analyses of the end-user’s business processes and routine. Solid understanding of current market trends from the solution, vendor and end-user perspective. Ability to demonstrate strong analytical and critical thinking skills. Ability to act as a primary point of contact for external stakeholders such as Customers, Partners, ISVs and Internal stakeholders like developers, testers, and product managers. Ability to take ownership and be autonomous. Ability to focus and pay close attention to details while keeping sight of the larger issues. Ability to learn, absorb and dispense new information, both technical and procedural. Ability to present software products and technical solutions for internal stakeholders, partners and customers. Solid understanding of software algorithms and development process. Bachelor’s degree in Computer Science or Software Engineering (or equivalent experience). Great communications and customer service skills. Us: Deliv2Me is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail hr@deliv2me.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.